Shane Davis

Successfully installed and maintained plumbing systems for Pro services USA clients, resulting in a 70% increase in customer satisfaction ratings. Provided emergency maintenance and repairs to all clients ensuring minimal disruption to their daily life or business operations. Ensured safe and efficient completion of projects by adhering strictly to company standards, health and safety regulations, and industry codes of practice.

Assisted in the training of new plumbers, guiding them on proper installation techniques, use of tools, materials selection, safety procedures, and most importantly customer service. Worked with a diverse set of customers from residential homes to commercial stores. Allowing me to gain valuable experience in both scenarios and enhance my ability as a professional plumber. Brought down overall costs associated with plumbing systems due to careful selection of materials while also meeting clientele requirements.

Furthermore, I was able to provide superior quality services than expected leading to a higher customer satisfaction rate. Selected to represent the company at the annual trade show due to my work in plumbing and leadership abilities. This led to many new opportunities for Pro services USA while achieving long-term relationships with customers. Developed, documented, and maintained technical processes such as preventive maintenance schedules, emergency response plans, installation procedures, and other related documentation.

I worked in conjunction with other departments like engineering and construction in order to ensure that all projects were completed on time and within budget while meeting clients’ needs. Maintained records of all inspections, repairs, upgrades, and replacements made throughout my time at Pro Services USA. This allowed me to easily track progress which facilitated more efficient service delivery for our customers.